Privacy Policy
Last Updated: October 2024
summit lyte is committed to protecting your personal information and privacy. This policy explains how we collect, use, protect, and share data related to our education programmes and website services. We comply with Singapore's Personal Data Protection Act (PDPA) and applicable data protection regulations.
1. Information We Collect
Personal Data You Provide
- Contact Information: Name, email address, phone number, mailing address
- Programme Information: Course selections, educational background, professional experience
- Communication Data: Messages sent through contact forms, email correspondence
- Payment Information: Billing details for programme fees (processed securely through third-party payment providers)
- Identity Documentation: Credentials required for certification purposes
Automatically Collected Data
- Usage Data: IP address, browser type, device information, pages visited
- Cookie Data: Preferences, session information, analytics data
- Website Interaction: Navigation patterns, time spent on pages, referral sources
- Technical Data: Error logs, performance metrics, security incidents
2. How We Use Your Information
Programme Delivery and Administration
- Process programme enrollment and registration
- Deliver educational content and course materials
- Communicate about programme schedules, updates, and announcements
- Issue certificates and track programme completion
- Provide participant support and respond to inquiries
Communication and Marketing
- Send programme information and educational updates
- Notify you about new courses and offerings
- Share relevant educational resources and industry insights
- Conduct participant satisfaction surveys
Website Improvement and Analytics
- Analyze website usage patterns and user behavior
- Improve website functionality and user experience
- Optimize content and navigation
- Monitor and maintain website security
Legal and Regulatory Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect against fraud and security threats
- Maintain records for tax and accounting purposes
3. Legal Basis for Processing
Consent: We process your personal data based on your explicit consent for marketing communications and optional cookies.
Contract: Processing is necessary to provide educational services you have requested or enrolled in.
Legitimate Interest: We process data for business operations, security, and improvement of services where it does not override your privacy rights.
Legal Obligation: We process data to comply with legal requirements including tax regulations and data protection laws.
4. Data Protection and Security
Security Measures
- Encryption: Sensitive data transmitted over secure SSL/TLS connections
- Secure Storage: Data stored on protected servers with access controls
- Access Management: Limited employee access based on role requirements
- Regular Audits: Periodic security assessments and vulnerability testing
- Incident Response: Procedures for addressing security breaches within 72 hours
Data Retention
Contact Form Submissions: Retained for 3 years from last contact
Programme Records: Retained for 5 years after programme completion
Financial Records: Retained for 7 years as required by law
Marketing Data: Retained until consent is withdrawn
5. Data Sharing and Third Parties
We share personal data only in the following circumstances:
Service Providers
- Payment Processors: For secure payment handling and transaction processing
- Email Services: For programme communication and marketing emails
- Hosting Providers: For website and data storage infrastructure
- Analytics Services: Google Analytics for website usage analysis
All third-party service providers are required to maintain appropriate data protection standards and use data only for specified purposes.
Legal Requirements
We may disclose personal data when required by law, court order, or government regulation, or to protect our legal rights and safety.
6. Your Rights and Choices
Right to Access: Request copies of personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent for processing at any time without affecting prior processing legality.
Right to Lodge Complaint: File complaints with the Personal Data Protection Commission (PDPC) in Singapore if you believe your rights have been violated.
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected] or +65 6925 7483. We will respond to requests within 30 days.
7. International Data Transfers
Some of our service providers may be located outside Singapore. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under Singapore law.
8. Children's Privacy
Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will delete it promptly.
9. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent website notice. The "Last Updated" date at the top indicates the most recent revision.
10. Contact Information
For questions about this privacy policy or our data practices, please contact:
summit lyte
Email: [email protected]
Phone: +65 6925 7483
Address: 180 Kitchener Road, City Square Mall, Singapore 208539